Refund policy
When we accept returns
We only accept returns or replacements in the following cases:
- You received the wrong product.
- Your product arrived broken or damaged.
We do not accept returns for change of mind. Customised and personalised products cannot be returned unless they arrive damaged or incorrect.
Unboxing video required. To help us resolve your claim quickly and smoothly, please record a continuous video while opening your package — starting from the sealed box, with the shipping label clearly visible. Claims without an unboxing video may not be accepted.
How to raise a claim
- Contact us within 48 hours of delivery at eattravelsplurge@gmail.com or WhatsApp us on 8779986465
- Share your order number, a short description of the issue, and your unboxing video.
- Once verified, we will arrange a replacement or refund.